"عناصر الرضا "المفهوم والقياس

اطار فلسفي

الملخص

This research aims at staying the concept of satisfaction, its items, and
methods of measuring under a philosophical frame.
Satisfaction, as other subject had been studied by some researchers, it
can be considered as a result of the consumer's expectation about the goods,
this expectation has a big deal about buying any kind of the goods. The
organization which meet the acceptance of the buyers, has reached the
concept of the satisfaction which is studied.