في جودة الخدمات الصحية KAIZEN تبني نظام التحسين المستمر

دراسة تحليلية في مدينة طب الموصل

Abstract

One of the factors which helps in providing high quality service is
the integration between three elements, namely human resources, facility
resource and consumer' satisfaction. Any flaw in any of these elements
affects negatively the others.
In this context, the problem of the research depends on two
dimensions which are correlative and each of them explains the other.
The first dimension involves the continuous progress in health
services with the ability to climinize wasting. As for the second one, it is
decreasing the quality of health services through different systems for the
processes of service presenting. However, the question of the research is
"How could one keep the improvement of health services progress?”.
After many field visits and direct contact with the staff member of
the organizations under research, the researcher hypothesizes that the
change of the administration's way of thinking and minimizing of the
loss of the resources as well as improving work prcedures may help in
achieving a continuous improvement for high quality.
This research aims at achieving values from continuous improving
depending on KAIZEN system on systematic and continuous way and
which minimizes waste. The research comes up with a conclusion that
the improvement of health services quality whether financial or human
resources have a vital role in the improvement of quality. It is also
noticed that leaving departments inside the hospital or moving between
hospitals leads to different type of waste.