تحليل العلاقة و الأثر بين متطلبات إدارة الجودة الشاملة والاداء التشغيلي للمصارف

دراسة على مجموعة مختارة من المصارف الاهلية في مدينة الموصل

الملخص

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This study aimed at analysing the relation and imprint of the total quality
management requirements on bank operational performance (a stduy that
included a chosen group of private banks in Mosul ).The total quality
management requirements have an out standing role in bank operational
performance buildup. And because of the limitedness of the studies that
handl the relation and the influence between the requirements of the total
quality management and performance especially in the Iraqi environment,
the researchers intended to include this advanced study ,to the extents of
advantages within a comprehensive frame in an attempt to study the relation
and the influence among them.
In general, this study tries to answer the following questions:
1-Have the workers in the researched banks, an obvious vision about the
total quality management requirements?
2- Have the workers in the researched banks an obvious vision about the
operational performance?
3- Have the worker in the researched banks an obvious vision about the
relation and the influence between the requirements of the total quality
management and operational performance?
The study has concluded a set of conclusions, the most important of them
are:
-There is a significant Correlation relation between total quality
management requirements and operational performance.
-There is a significant effect of the total quality management requirements in
operational performance for researched banks .
Depending on the Conclusions of the study, a number of recommendations
which agree with the Conclusions are produced.